Do you ever think you’re the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? Or does your colleague’s abrasive manner rub you the wrong way? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was ‘surrounded by idiots’, communication expert and bestselling author, Thomas Erikson dedicated himself to understanding how people function and why we often struggle to connect with certain types of people. Surrounded by Idiots is an international phenomenon, selling over 1.5 million copies worldwide. It offers a simple, yet ground-breaking method for assessing the personalities of people we communicate with – in and out of the office – based on four personality types (Red, Blue, Green and Yellow), and provides insights into how we can adjust the way we speak and share information. Erikson will help you understand yourself better, hone communication and social skills, handle conflict with confidence, improve dynamics with your boss and team, and get the best out of the people you deal with and manage. He also shares simple tricks on body language, improving written communication, advice on when to back away or when to push on, and when to speak up or shut up. Packed with ‘aha!’ and ‘oh no!’ moments, Surrounded by Idiots will help you understand and communicate with those around you, even people you currently think are beyond all comprehension. And with a bit of luck you can also be confident that the idiot out there isn’t you! Read more

The foundational and wildly popular go-to resource for influence and persuasion—a renowned international bestseller, with over 5 million copies sold—now revised adding: new research, new insights, new examples, and online applications.In the new edition of this highly acclaimed bestseller, Robert Cialdini—New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of influence and persuasion—explains the psychology of why people say yes and how to apply these insights ethically in business and everyday settings. Using memorable stories and relatable examples, Cialdini makes this crucially important subject surprisingly easy. With Cialdini as a guide, you don’t have to be a scientist to learn how to use this science.You’ll learn Cialdini’s Universal Principles of Influence, including new research and new uses so you can become an even more skilled persuader—and just as importantly, you’ll learn how to defend yourself against unethical influence attempts. You may think you know these principles, but without understanding their intricacies, you may be ceding their power to someone else.Cialdini’s Principles of Persuasion:ReciprocationCommitment and ConsistencySocial Proof Liking AuthorityScarcityUnity, the newest principle for this editionUnderstanding and applying the principles ethically is cost-free and deceptively easy. Backed by Dr. Cialdini’s 35 years of evidence-based, peer-reviewed scientific research—including a three-year field study on what leads people to change—Influence is a comprehensive guide to using these principles to move others in your direction. Read more

+ 2019 Readers Choice Awards, First Place Winner, Advice category + 2019 International Book Awards, Award-Winning Finalist in the Parenting and Family categoryWhat if a few simple skills could radically improve your life, marriage, and ALL your relationships?4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! is an excellent 'How-To Guide' teaching some of the key skills that will help you identify and overcome communication barriers and achieve relationship success with the important people in your life--your spouse or partner, child or children, parents, siblings, friends, co-workers, customers--everyone!Plus, there are Self-Review Questions and Action Items at the end of several of the chapters.These skills will help you to:Listen with greater empathy and understanding to what the other person is saying and feelingAvoid listening blocks to effective communicationEngage in empathic dialogue to achieve mutual understandingManage conflicts and disagreements calmly and successfullyNurture your relationships on a consistent basisExperience the power of expressing gratitude and appreciationAnd more...Good Communication and Healthy RelationshipsGood communication is essential for healthy relationships. Research suggests that healthy relationships produce a wide range of health benefits, including mental, emotional, spiritual, and physical.You will also get the 12-Day Communication Challenge! This Action Guide at the end of the book will help you practice a particular skill step each day thus growing in confidence and ability as you do.The book is excellent to read and discuss as a couple, or in a book club or small group.GET THE BOOK NOW! CLICK ON THE "BUY NOW" BUTTON ABOVE and start growing your skills to strengthen your marriage, family, and all your relationships! Read more

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.This new edition addresses issues that have arisen in recent years. You’ll learn how to:Respond when someone initiates a crucial conversation with youIdentify and address the lag time between identifying a problem and discussing itCommunicate more effectively across digital mediumsWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. Read more

When you apply the StoryBrand framework your brand will stand out. Developing that framework to clarify your message and grow your business is about to get a whole lot simpler. . .Since the original publication of Building a StoryBrand, over one million business leaders have discovered Donald Miller's powerful StoryBrand framework, and their businesses are growing. Now, the classic resource for connecting with customers has been fully revised and updated, making it an even more powerful tool to prepare you to engage customers.In a world filled with constant, on-demand distractions, it has become very hard for business owners to effectively cut through the noise to reach their customers. Without a clear, distinct message, customers will not understand what you can do for them and won't engage.In Building a StoryBrand 2.0, Donald Miller not only deepens his teaching on how to use his seven universal story elements—he'll provide you with one of the most powerful and cutting-edge tools to help with your brand messaging efficacy and output.The StoryBrand framework is a proven process that has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Now you can have access to the perfected version, making it more essential.Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand 2.0 will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers. Read more

Networking events suck, but they can suck less. What to say and when to say to be likable, connect, and make a memorable impression.Actionable and applicable verbal maneuvers for just about every phase of conversation. From hello to goodbye, with strangers or old friends, you'll learn how to simply go deeper.NO MORE: interview mode, awkward silence, or struggling to hold people’s attention.Better Small Talk is a unique read. Imagine the following situation: you've just put on your name tag, and you're approached by a stranger. What do you say? Nice weather today.No, we can do better than this. Learn better small talk to avoid awkwardness, put people at ease, and build real rapport. Learn to open people up without them even realizing it.Patrick King is an internationally bestselling author and social skills coach. His writing draws of a variety of sources, from scientific research, academic experience, coaching, and real life experience. He suffered for years as a shy introvert and managed to boil human interaction down to a science - first for himself, and now for you.You'll learn exact dialogues, responses, phrases, and questions to use.•How to tell captivating stories and what to actually focus on.•Four ways to warm yourself up and prepare for even the most unpredictable conversations.•Instantly setting a tone of friendship and openness with strangers.•Common and subtle conversational habits you need to stop right nowBecome someone who is magnetic and who can make new friends in any situation.Simple conversation is the gatekeeper to friendships, your dream career, romance, and overall happiness. The ability to connect with anyone is an underrated superpower. People will be more drawn to you without even knowing why, and never again people will people be bored talking to you. You’ll never run out of things to say when you master these conversation tactics.Make each conversation count by clicking the BUY NOW button at the top of the page.This is the sixth book in the “How to be More Likable and Charismatic” series as listed below:1. Improve Your Conversations: Think on Your Feet, Witty Banter, and Always Know What To Say with Improv Comedy Techniques2. Improve Your People Skills: How to Connect With Anyone, Communicate Effectively, Develop Deep Relationships, and Become a People Person3. The Art of Witty Banter: Be Clever, Be Quick, Be Interesting - Create Captivating Conversation4. Principles of Likability: Skills for a Memorable First Impression, Captivating Presence, and Instant Friendships5. Magnetic Charisma: How to Build Instant Rapport, Be More Likable, and Make a Memorable Impression – Gain the It Factor6. Better Small Talk: Talk to Anyone, Avoid Awkwardness, Generate Deep Conversations, and Make Real Friends Read more

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Champion Your Best Ideas!Every time you communicate, you're trying to do something, change something, or move someone to action. You're trying to make a point. But the only way to make a point is to have a point. And the surprising truth is, very few communicators know their points or even understand what a point is, rendering them pointless.Communications expert Joel Schwartzberg says a point is not just a topic, an idea, or a theme. A real point is a proposition of value. It's a contention you can propose, argue, illustrate, and prove. In this concise and practical book, you'll learn to identify your point, strengthen it, stick to it, and sell it. Whether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, Schwartzberg's novel approach teaches you how to go from simply sharing a thought to making a difference. Which would you rather do? Read more

"You'll not only break the ice, you'll melt it away with your new skills." -- Larry King"The lost art of verbal communication may be revitalized by Leil Lowndes." -- Harvey McKay, author of “How to Swim with the Sharks Without Being Eaten Alive”What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"What it boils down to is a more skillful way of dealing with people.The author has spent her career teaching people how to communicate for success. In her book How to Talk to Anyone (Contemporary Books, October 2003) Lowndes offers 92 easy and effective sure-fire success techniques-- she takes the reader from first meeting all the way up to sophisticated techniques used by the big winners in life. In this information-packed book you’ll find:9 ways to make a dynamite first impression14 ways to master small talk, "big talk," and body language14 ways to walk and talk like a VIP or celebrity6 ways to sound like an insider in any crowd7 ways to establish deep subliminal rapport with anyone9 ways to feed someone's ego (and know when NOT to!)11 ways to make your phone a powerful communications tool15 ways to work a party like a politician works a room7 ways to talk with tigers and not get eaten aliveIn her trademark entertaining and straight-shooting style, Leil gives the techniques catchy names so you'll remember them when you really need them, including: "Rubberneck the Room," "Be a Copyclass," "Come Hither Hands," “Bare Their Hot Button,” “The Great Scorecard in the Sky," and "Play the Tombstone Game,” for big success in your social life, romance, and business.How to Talk to Anyone, which is an update of her popular book, Talking the Winner's Way (see the 5-star reviews of the latter) is based on solid research about techniques that work!By the way, don't confuse How to Talk to Anyone with one of Leil's previous books, How to Talk to Anybody About Anything. This one is completely different! Read more

“Entertaining, illuminating, and inspiring! More than a book, it’s a public service announcement that we’d all do well to―well, STFU and listen to!”―Sarah Knight, New York Times bestselling author of Calm the F*ck Down New York Times bestselling author Dan Lyons is here to tell you - and don't take this the wrong way - that you really need to shut the f*ck up!Our noisy world has trained us to think that those who get in the last word win, when in fact it’s those who know how to stay silent who really hold the power. STFU is a book that unlocks this power and will change your life, freeing you to focus on what matters. Lyons combines leading behavioral science with actionable advice on how to communicate with intent, think critically, and open your mind and ears to the world around you.Talk less, get more. That’s what STFU is all about. Prescriptive, informative, and addictively readable, STFU gives you the tools to become your better self, whether that’s in the office, at home, online, or in your most treasured relationships. Because, after all, what you say is who you are.So take a deep breath, turn the page, and quietly change your life. Read more

NEW YORK TIMES BESTSELLER • The instant classic about why some ideas thrive, why others die, and how to make your ideas stick.“Anyone interested in influencing others—to buy, to vote, to learn, to diet, to give to charity or to start a revolution—can learn from this book.”—The Washington Post   Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus news stories circulate effortlessly. Meanwhile, people with important ideas—entrepreneurs, teachers, politicians, and journalists—struggle to make them “stick.”  In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits. Made to Stick will transform the way you communicate. It’s a fast-paced tour of success stories (and failures): the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of the Mother Teresa Effect; the elementary-school teacher whose simulation actually prevented racial prejudice.   Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas—and tells us how we can apply these rules to making our own messages stick. Read more

AS A LEADER, YOU WANT GROWTH. INNOVATION. RESULTS. YET, GETTING YOUR TEAM ONBOARD CAN OFTEN FEEL LIKE AN UPHILL BATTLE.Why? What’s in the way? Could it be … you?If they won’t tell you, Indie Bollman will.With a dose of humor and her signature straight talk, Leadership Truth Bombs™ delivers 14 pieces of fresh, tried-and-true wisdom, straight from Indie’s own experience and backed by data, to help you succeed as a leader.You’ll learn how to:• RECOGNIZE ways you could be negating your team’s emotional investment in their work.• AVOID creating negative perceptions, such as that you’re playing favorites or fostering cliques.• STRENGTHEN your self-awareness to build your team’s respect and loyalty.If you want your team to take their performance personally, you have to take their needs personally, too.So: Are you creating a culture of learning, collaboration, and fresh ideas where people want to stay, or is your best talent looking for better options?If you’re not sure, you need this book. Because the truth changes everything. Read more

Let’s face it: change is hard.And yet, that’s exactly what leaders are called to do—enable positive transformation for their organization, team, and team members. Traditionally, leaders have relied on a command-and-control approach to drive results: they tell people what to do.But there’s just one problem: it doesn’t work. No one likes being told what to do. People want to be engaged, feel empowered to shape their work, and be activated to achieve their best.In Coaching for (a) Change, Dr. Greg Giuliano draws on over two decades of leadership and coaching experience to offer a practical, adaptable path forward. Through the GR8 Coaching Framework—eight questions to quickly coach anyone, anytime—you will learn how to kick the “Expert Problem-Solver” habit, shift from manager to coach, and create the conditions for people to own their situation, own their solution, and increase their impact.Real change is only a few good questions away. Are you ready to try coaching for a change? Read more

#1 Wall Street Journal BestsellerNew York Times BestsellerUSA Today BestsellerThe team behind How Google Works returns with management lessons from legendary coach and business executive, Bill Campbell, whose mentoring of some of our most successful modern entrepreneurs has helped create well over a trillion dollars in market value.Bill Campbell played an instrumental role in the growth of several prominent companies, such as Google, Apple, and Intuit, fostering deep relationships with Silicon Valley visionaries, including Steve Jobs, Larry Page, and Eric Schmidt. In addition, this business genius mentored dozens of other important leaders on both coasts, from entrepreneurs to venture capitalists to educators to football players, leaving behind a legacy of growing companies, successful people, respect, friendship, and love after his death in 2016.Leaders at Google for over a decade, Eric Schmidt, Jonathan Rosenberg, and Alan Eagle experienced firsthand how the man fondly known as Coach Bill built trusting relationships, fostered personal growth—even in those at the pinnacle of their careers—inspired courage, and identified and resolved simmering tensions that inevitably arise in fast-moving environments. To honor their mentor and inspire and teach future generations, they have codified his wisdom in this essential guide.Based on interviews with over eighty people who knew and loved Bill Campbell, Trillion Dollar Coach explains the Coach’s principles and illustrates them with stories from the many great people and companies with which he worked. The result is a blueprint for forward-thinking business leaders and managers that will help them create higher performing and faster moving cultures, teams, and companies. Read more

This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round.Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist.This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother.In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including:productivity,time management,teamwork,decision making, and more!Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round. Read more

This “lively” New York Times–bestselling book “is worth the time of anyone trying to set him or herself apart in an ever-more competitive job market” (Publishers Weekly).   You already know how you see the world.   But do you know how the world sees you?   How is your personality most likely to impress and influence the person sitting on the other side of the desk or boardroom?   Once you know what makes you valuable to others, you're more authentic and confident, and more able to make a positive impression. It all begins with understanding how the world sees you—at your best. How the World Sees You gives you the step-by-step method to describe yourself in just two or three words. This short phrase is your Anthem, the tagline for your personality. Your Anthem guides you like a mission statement, helping you to build your team, write a LinkedIn profile, or captivate an audience.   This book includes a private code to unlock one free Fascination Advantage® Personality Test. Your customized online report, based on Sally Hogshead's extensive research on what fascinates listeners, will reveal how you fascinate others, including   Your top two Fascination Advantages in communication The personality Archetypes you need on your team to optimize your success The five words to describe your personality's highest value   To become more successful, you do not have to change who you are—you have to become more of who you are. How the World Sees You reveals who you are at your best so you can create better relationships, grow your business, and become intensely valuable to those who matter most. Read more

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THE EXCEPTIONAL EXPERIENCE: Creating a Business Your Customers Will Love, is a straightforward exploration into the world of client services. In today's business landscape, where customer satisfaction is paramount, this book is your practical guide to not just meeting but exceeding your clients' expectations. We're taking a journey that goes far beyond typical advice on client services, and delving into the details of creating an experience that genuinely resonates with your customers.In the opening chapters, we break down the essence of client services, moving beyond basic support to understand its pivotal role in business growth. As we progress, the focus shifts to the dynamic relationship between client services and sales - a concept rarely addressed in many organizations. We challenge conventional ideas about client loyalty, emphasizing the importance of strategic appreciation for forging lasting connections.At the core of the book lies the art and science of crafting an exceptional experience for your clients. From making solid first impressions and setting client expectations to managing day-to-day client relationships, each chapter provides practical insights and strategies. Beyond theoretical frameworks, we delve into the practical aspects of technology integration, communication tactics, and key performance indicators.Whether you're a seasoned business professional or just starting out, "The Exceptional Experience" equips you with the tools and knowledge to retain clients and turn them into advocates. By the final chapters, you'll discover how to build a client-centric culture, enhance organizational efficiency, and create compensation plans for success.This book is more than a guide; it's a roadmap to building strong relationships, fostering loyalty, and making your business one that customers not only like but actively support. Get ready to rethink your approach to client services and embark on a journey toward business excellence. "The Exceptional Experience" provides you with the insights and tools necessary to reshape your business and cultivate a community of satisfied, loyal customers. Read more

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization. Read more

“A new book by an army intelligence interrogator could help you get the answers to your most pressing questions.” —TimeThe secret to finding out anything you want to know is amazingly simple: Ask good questions. Most people trip through life asking bad questions—of teachers, friends, coworkers, clients, prospects, experts, and suspects. Even people trained in questioning, such as journalists and lawyers, commonly ask questions that get partial or misleading answers.People in any profession will immediately benefit by developing the skill and art of good questioning. Find Out Anything From Anyone, Anytime will give you the power to:Identify and practice good questioning techniquesRecognize types of questions to avoidKnow the questions required when hearing unconfirmed reports or gossipPractice good listening techniques and exploit all leadsDetermine when and how to control the conversationGain real expertise fastWithin professional interrogation circles, author James Pyle is known as a strategic debriefer—meaning there is no one around him more skilled at asking questions and getting answers. He has been training other interrogators in questioning techniques since 1989.“With his style of questioning alone, Jim Pyle can get more information than most other interrogators using multiple techniques.” —Gregory Hartley, co-author of How to Spot a Liar Read more